FAQ

Here are some frequently asked questions about Velo Shipping Company:

1. What is Velo Shipping Company?
   • Velo Shipping Company is a logistics and shipping company that provides ocean freight services across key ports in USA,Europe, Asia, and the Middle East.
2. What types of cargo do you handle?
   • Velo Shipping Company can accommodate a wide range of cargo types, including standard goods, perishables, and hazardous materials.
3. How do you track shipments?
   • Velo Shipping Company offers an online tracking system that allows customers to monitor their shipment in real-time.
4. What if there are delays or issues with my shipment?
   • In the event of unforeseen disruptions or delays, Velo Shipping Company’s dedicated customer service team communicates promptly with customers to provide updates and work on alternative plans to ensure the shipment reaches its destination in the quickest possible time.
5. How do you ensure the security of my cargo?
   • Velo Shipping Company has robust protocols in place, including secure loading and unloading procedures, advanced tracking of shipments, and contingency plans to mitigate any potential disruptions.
6. Can I make changes to my shipment?
   • If you need to make changes to your shipment, please contact Velo Shipping Company’s customer service team as soon as possible. Note that changes may result in additional costs or changes to the delivery schedule.
7. How do you handle complaints and returns?
   • Velo Shipping Company aims to resolve any complaints as far as possible within 14 days. If you have any complaints about a product, please contact them via email at info@velologistic.com.
8. What is your delivery policy?
   • Velo Shipping Company delivers products to UK postal addresses only. All products are sent and delivered by the Next Day Tracked delivery option at no additional cost.
9. How do you handle refunds?
   • If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges within 14 days of receiving back the products or the cancellation notification.
10. How do you ensure timely delivery?
    • Velo Shipping Company prioritizes safe and timely delivery, leveraging their advanced IT solutions and dedicated customer service to ensure your shipment arrives as planned.

These FAQs cover various aspects of Velo Shipping Company, including their services, tracking, security, changes, complaints, delivery, refunds, and timely delivery.