Velo Shipping Company Privacy Policy
Introduction
Velo Shipping Company (“Velo” or “we”) is committed to protecting the privacy of our customers, partners, and users of our website and services. This privacy policy outlines how we collect, use, and protect the personal and non-personal information we collect from you.
What Information Do We Collect?
Customer Information: When you create an account with us, we collect the following information:
Name
Email address
Phone number
Company name
Job title
Address
Payment information (for payment processing)
Shipment Information: When you book a shipment with us, we collect the following information:
Shipment details (e.g., origin, destination, weight, dimensions)
Package contents
Special handling requirements (e.g., temperature control, hazardous materials)
Website Usage Information: When you visit our website, we collect the following information:
IP address
Browser type and version
Operating system
Referral URL
Date and time of visit
Pages viewed
Cookies: We use cookies to track user behavior on our website. Cookies are small text files that are stored on your device and contain information about your browsing history.
How Do We Use Your Information?
Shipping Services: We use your information to provide shipping services and track your shipments.
Customer Service: We use your information to provide customer service and support.
Marketing and Promotions: We use your information to send you marketing and promotional materials, such as newsletters and special offers.
Website Improvement: We use your website usage information to improve our website and services.
How Do We Protect Your Information?
Data Encryption: We use encryption to protect your personal and payment information.
Secure Servers: We store your information on secure servers.
Access Control: We limit access to your information to authorized personnel only.
How Long Do We Keep Your Information?
We retain your information for as long as necessary to fulfill our obligations to you and to comply with applicable laws and regulations.
Your Rights
Access: You have the right to access your personal information.
Correction: You have the right to correct any inaccuracies in your personal information.
Deletion: You have the right to request the deletion of your personal information.
Complaint: You have the right to lodge a complaint with the relevant data protection authority.
Changes to This Policy
We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at: info@velologistics.com
Effective Date
This privacy policy is effective as of [10/05/2023] and will be updated periodically.
Who we are
Our website address is: https://velologistic.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.